Select a Default Workflow User that you want Salesforce to display with a workflow rule when the user that triggered the rule is not active.
If your organization uses time-dependent actions in workflow rules, you must designate a default workflow user. When the user who triggered the rule isn’t active, Salesforce displays the username of the default workflow user in the Created By field for tasks, theSending User field for email, and the Last Modified By field for field updates. Salesforce does not display this username for outbound messages. If a problem occurs with a pending action, the default workflow user receives an email notification.
When workflow email alerts approach or exceed certain limits, Salesforce sends a warning email to the default workflow user or—if the default workflow user isn't set—to an active system administrator.
- From Setup, enter Process Automation Settings in the Quick Find box, then select Process Automation Settings.
- For Default Workflow User select a user.
- Click Save.